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i. “We”, “Us”, “Our” means Ashville Removals Pty Ltd (ABN 37 656 596 511) and includes “us” and “our”.
ii. “You”, “Your” means the customer engaging our services, including the party named on the booking confirmation.
iii. “Goods” means all furniture, appliances, electronics, personal effects, and items to be moved or stored.
iv. “Services” means the work we undertake in connection with the goods, including removal, delivery, transport, and storage.
v. Words in the singular include the plural, and words in one gender include all genders.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We may refuse to carry certain items at our discretion.
3.1 Information Provided – You warrant that the information you provide us is complete and correct.
3.2 Ownership/Authority – You warrant that you are the owner of the goods or authorised to act on behalf of the owner.
3.3 Presence During Move – You or your authorised representative must be present during loading and unloading. If absent, we will not accept responsibility for loss or damage.
3.4 Fragile Goods – You must inform us in advance of fragile, brittle, or unusual items.
3.5 Goods Left Behind – You are responsible for ensuring all intended goods are moved.
3.6 Acceptance of Goods – At the end of the move, you or your representative will be asked to sign our completion sheet. Refusal to sign may limit your right
to claim.
3.7 Heavy/Unusual Items – You must notify us in advance if goods require extra staff, equipment, or special handling.
We may carry goods by any reasonable route and method, considering the circumstances.
Delivery will only be made to you or your authorised representative. If delivery cannot be completed due to lack of access, absence of an authorised person, or other reasons outside our control, we may place the goods into storage at your cost and arrange redelivery.
6.1 Delays – We are not liable for loss, damage, or delay caused by traffic, breakdowns, weather, or events beyond our control.
6.2 Cancellations/Alterations – If you cancel or alter your booking within 24 hours of the scheduled start time, we may charge a cancellation fee.
6.3 Lien on Goods – All goods moved are subject to a lien for unpaid charges. If payment is not made within 14 days, we may withhold, sell, or dispose of the goods.
6.4 Payment – Payment is due upon completion of the move. We accept cash, Visa, and Mastercard.
7.1 Packing – We are not liable for damage caused by inadequate or defective packing not carried out by us.
7.2 Inherent Risks – Certain goods are inherently susceptible to damage (including glass, antiques, electronics, pressed wood, instruments, etc.). We will not be liable for such items.
7.3 Concrete and Marble Items – We may move items made of concrete or marble, but accept no liability for any damage to such items, due to their excessive weight and risk of breakage.
8.1 Inspection – You must inspect goods during unloading. Any loss or damage must be reported before completion of the move.
8.2 Liability – We are only liable for loss or damage caused by our negligence, subject to these Terms and our insurance.
8.3 Compensation Limit – Our maximum liability is up to $500 AUD per item/incident. This limit applies to all goods being moved, including but not limited to:
Where an item is part of a set, suite, or collection, liability is limited to the affected item itself, not the value of the entire set.
8.4 Repairs/Replacement – At our discretion, we may repair the item, replace it with one of similar age and condition, or compensate you up to the $500 liability cap.
8.5 Vehicle Damage – If goods are damaged due to vehicle accident, fire, flood, or overturning, compensation will only be payable to the extent that we are compensated by our insurer.
We do not install or uninstall appliances. If we assist at your request, it is done strictly as a courtesy and entirely at your risk. No liability will be accepted for any damage arising from the installation or removal process, or for any malfunction, damage, or operational issues that occur during or after subsequent use of such appliances.
It is the customer’s responsibility to reserve adequate and legal parking for our vehicle(s) at both pickup and delivery locations. You must also provide instructions on where to park. If suitable parking is not arranged, additional time or costs may be charged. Any parking fines, penalties, or additional charges incurred will be added to your total bill and are payable by you, the customer.
All timeframes or cost estimates are indicative only. Final charges are based on actual time taken, plus travel, call-out fees, and agreed extras.
Our liability for loss or damage is capped at a maximum of $500 AUD per item/incident, subject to the exclusions in these Terms. Customers are encouraged to arrange their own insurance for higher-value goods.
Nothing in these Terms limits or removes your rights under the Australian Consumer Law.
We may update these Terms at any time. The version published on our website at the time of your booking will apply.
These Terms, together with our written quotation or booking confirmation, form the entire agreement between you and Ashville Removals.
This agreement is governed by the laws of Victoria, Australia.
We may refuse to move items that are unsafe, unlawful, or hazardous, including:
Efficient and Reliable Moving services tailored to homes and businesses across the Melbourne region